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Terms & Conditions. Public contract Offer

Public contract Offer 

1. Concepts and terms 

Administration - administration of the online store

Promotion - a period limited by the number of days / hours during which the Seller offers for sale a certain list of Goods on conditions determined by the Seller. 

Order - a duly completed request of the Buyer for the purchase and delivery to the address specified by the Buyer of the Goods selected on the Site. 

Operator - an employee of the Seller providing consulting services to Visitors / Users / Buyers of the Site. 

Loyalty program - loyalty program of the Company 

Site Visitor - a person who has visited the Internet store without the purpose of purchasing products. 

User - an individual, a visitor to the Site who accepts the terms of use of the site and wants to place Orders on the site. 

Buyer - an individual or legal entity, a visitor to the online store, accepting the terms of the floor of the User Agreement and who wants to make a purchase in the online store in order to purchase goods for personal needs or commercial needs 

Seller - a legal entity or individual entrepreneur who posts information on the Site about the goods / services sold by him. The seller can be either the Site Administration or any other person to whom the Administration has granted permission to post information about the goods / services of such a person. The name of the Seller is indicated in the documents for the transfer of the Goods to the Recipient (the act of acceptance and transfer or other documents confirming the fact of the transfer of the Goods to the Recipient).

Payer is a person paying for orders. 

Recipient is a person indicated by the Payer as a person authorized to receive the Goods in accordance with the Order. Unless otherwise specified in the Order form, the Recipient is the Payer. 

Offer - information posted on the Site about a specific Product that can be purchased by the consumer. The offer includes: information about the product itself, information about its price, methods of payment and delivery, as well as other conditions for the purchase of the Product by the consumer. The terms of the Offer are determined by the Seller. The offer is not an offer, but only information about the possible conditions for the purchase of the Goods. 

Online store, Online store - an Internet site located on the Internet at https: //, where the Goods and services offered by the Seller for purchase are presented, as well as the terms of payment, delivery and return of the Goods by the Buyer. 

Site - online store ua and all web pages of the domain 

Seller's warehouse - Seller's warehouse, located at the address: Kharkiv region, Kharkiv, Aleksandrovskiy prospect 38 (Kosiora); 

Agreement - this user agreement, which is an offer agreement, which enters into force from the moment of placing an order on the site 

Goods - goods, products, services, works, property rights, other tangible and intangible objects, information about which is posted on the Site 

2. General Provisions 

2.1.The subject of the Agreement is to enable the User to purchase for personal, family, household and other needs not related to the implementation of entrepreneurial activities, the Goods presented in the catalog of the online store. 

2.2. The Seller sells the Goods through the online store at

2.3. Visiting the site for informational purposes does not oblige the Site Visitor to register on the site, place an Order and purchase the Goods in the online store. 

2.4. To place an Order and purchase a Product, the Website Visitor must register on the Website of the online store in accordance with the registration requirements or fill in the required fields for placing an Order without registration. 

2.5. By registering on the Site or placing an Order without registration, the User agrees that all the terms of this Agreement are clear to him and he accepts it completely and unconditionally. 

2.6. By ordering the Goods through the online store, the Buyer agrees to the terms of sale of the Goods set forth in this agreement. In case of disagreement, the User is not able to place an Order and purchase the Goods in the online store

2.7. The conditions for the sale of goods, as well as information about the Goods specified in this agreement and presented on the Site, are publicly addressed to an indefinite circle of persons, regardless of status (natural person, legal entity, individual entrepreneur) who wish to purchase goods in the online store. { {1}} 

2.8. The conditions for the sale of goods can be changed by the Seller unilaterally without notifying the User / Buyer. The new version of the Terms comes into force from the moment of its publication on the Site, unless otherwise provided. 

2.8.1. By providing the Seller with your data (filling in the mandatory fields during registration (mobile phone number, e-mail, first and last name, city, date of birth, gender) or mandatory fields when ordering the Goods without registration (mobile phone number, e-mail, first and last name , city, delivery address (branch number of the carrier company or when delivered by courier - city, street, house and apartment numbers) The Visitor / User / Buyer of the Site agrees to the use of the specified data by the Seller, as well as by third parties involved by him for the purpose of fulfilling obligations to Visitors / Users / Buyers of the Site, in order to carry out mailings of an advertising and informational nature, containing information about discounts, upcoming and current promotions and other events of the Seller, on the transfer of an order for delivery, as well as other information directly related to the fulfillment of obligations by the Buyer under this Public offer.By placing an Order, the User / Buyer agrees that the Seller can entrust the execution of the Agreement to a third party, while remaining responsible for its execution. 

2.9. All rights and obligations under this agreement arise between the Seller and the Buyer from the moment of the conclusion of the contract of sale of the Goods. The moment of conclusion of the contract for the sale of the Goods is the receipt by the Buyer of an electronic confirmation of the acceptance of the Order for execution and / or from the moment the Operator of the Online Store receives the confirmation of the completed Order by the Buyer in the telephone mode. 

2.10. The obligations of the Seller in accordance with the terms of this agreement are considered fulfilled from the moment the Goods are transferred to the carrier, and the Buyer - from the moment the cost of the Goods is paid and received from the carrier / at the office of

2.11. The user is provided with information support on issues related to the use of the site, ordering, purchase, payment, receipt and return of goods, as well as other issues related to the Products presented on the Site. 

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3. Registration on the website 

3.1. Registration on the Site is carried out in the section (tab / link) "Registration". 

3.2. Registration on the Site is not mandatory for placing an Order. 

3.3. When registering on the Site, the User / Buyer undertakes to provide reliable and accurate information about himself and his contact details, for the Seller to fulfill his obligations to the User / Buyer and deliver the paid Goods to him. 

3.4.The Seller is not responsible for the accuracy and correctness of the information provided by the User / Buyer during registration. 

3.5. The User undertakes not to disclose to third parties the login and password specified by the User during registration. 

3.6. The user is fully responsible for the safety and security of the login and password specified by him when registering on the Site. 

3.7. For all actions performed on his behalf, that is, using his login and password, the Buyer is solely responsible. 

4. Placing an order 

4.1. The Seller ensures the availability of the Goods presented on the Site in his warehouse. The photographs accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. Descriptions / characteristics accompanying the Product do not claim to be exhaustive and may contain typographical errors. To clarify information on the Goods, the Buyer, at his discretion, can contact the Customer Service Center. 

4.2. The Visitor / Buyer can place an order on his own by pressing the "buy" and "place an order" button. 

4.3. After placing the order, the Buyer is sent a notification of the acceptance of the order for processing to the contacts specified by him when placing the order. As the Order is being processed, the Buyer receives an e-mail about the status of the order (In Processing / Sent / Delivered). 

4.4. In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter is entitled to: 

1. exclude the specified Product from the Order. In this case, the Seller sends the Buyer an email message to the address specified by the Buyer during registration, with the corrected Order and a proposal to confirm it, or an employee of the Customer Service Center contacts the Buyer by telephone and clarifies the relevance of the corrected Order; 

 {{1} } 2. cancel the Buyer's Order, notifying the Buyer about it by sending an appropriate e-mail to the address indicated by the Buyer during registration (or by calling the operator of the Customer Service Center). 

3. Agree on the delivery date of the goods, if the date of their receipt is already known. 

4.5. By joining this Agreement and placing an order, the User / Buyer confirms that he is familiar with the sections of the Site: Delivery, Payment, Return, Warranty; agrees with them and understands them fully.

4.6. The Visitor (Buyer) agrees that the price of the goods put into the "basket", its assortment and quantity will be relevant only at the time of the formation of the "basket" and may change if the purchase was not finalized by clicking the "place an order" button ". 

4.7. After placing the Order on the Site and confirming it, the Buyer is provided with information about the estimated delivery date by sending an email to the address specified by the Buyer during registration / ordering, or by phone. 

 { {1}} 5. Payment 

5.1. The price of the goods is indicated in UAH. 

5.2. The order amount consists of the cost of the ordered goods. 

5.2.1. The Buyer pays the cost of delivery as a separate additional service provided by the Seller to him. The cost of such a service is fixed and is included in the order amount. 

5.2.2. The delivery service is considered to be provided at the time the Buyer receives the Goods. 

5.2.3. The Buyer understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the moment the Receiver receives the Goods and makes payment for it. Claims to the quality of the purchased Goods that arose after receiving and paying for the Goods are considered in accordance with the Law of Ukraine "On Protection of Consumer Rights" and the Seller's warranty obligations.In this regard, the purchase of the Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purpose of warranty service or replacement, does not make it possible to carry out warranty service or replace the Goods by visiting the Buyer and does not imply the possibility of refunding the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such, in accordance with the Law of Ukraine "On Protection of Consumer Rights." 

5.3. The price of the Goods is indicated on the Site. In case of an incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. 

5.3.1. The price of the Product on the Site may differ from the price in retail stores. 

5.4. The cost of the delivery service is indicated on the website when placing an order. The Seller sets the cost of delivery of the Order to the Buyer individually, based on the delivery region, the cost of the ordered goods, their dimensions and other parameters that may affect the cost of delivery, as well as based on the statistics of actions taken by the Buyer in relations with the Seller (orders made earlier, their percentage cancellations, cancellations and refunds, etc.). 

5.5. The price of the Goods on the Site can be changed by the Seller unilaterally. In this case, the price for the Goods ordered by the Buyer is not subject to change. 

5.6. Payment for the Order is carried out by the Buyer: / non-cash funds, upon receipt of the Order in the amount corresponding to the amount of the Order indicated on the Site; 

2. non-cash funds using bank cards when placing an Order in an amount corresponding to the amount of the Order indicated on the Site. 

5.7. If the Buyer makes an advance payment and the subsequent increase in the order value due to its adjustment, the Buyer makes an additional payment of the resulting difference. In the event of a decrease in the value of the order, the resulting difference is returned to the Buyer in the manner of section 8 of this Agreement. 

5.8. The Seller has the right to provide discounts on the Goods, to hold promotions. The types of discounts, promotions, the procedure and conditions for taking part in promotions are determined by the Sellers independently and are indicated on the Site and can be changed by the Seller unilaterally. 

5.9. The Buyer who is a member of the Loyalty Program has the right to dispose of bonuses accrued in accordance with the terms of the Loyalty Program at his own discretion in accordance with the terms of the Loyalty Program. 

6. Delivery 

6.1. Delivery of the order is carried out all over the world. More information about the terms and conditions can be found on the Delivery page 

6.2. The delivery time of the Order is determined according to the delivery time of the carrier chosen by the Buyer, and the approximate delivery time is communicated to the Buyer by e-mail to the e-mail address after the Buyer's approval and confirmation of the Order. 

6.3. When placing an Order, the Buyer has the opportunity to choose the type of delivery: courier (delivery to the address specified by the Buyer) or receipt at the delivery service department (with the choice of such a department from among the specified ones) 

6.4. At the request of the Buyer (executed by checking the box "Pickup" when placing the Order), the Order can be received by him independently in one of the stores of the partner network (with the choice of such a store from among those indicated on the Site). {{1} } 

6.5. The Seller makes every effort to comply with the delivery times communicated to the Buyer additionally by e-mail. In this case, delivery delays are possible due to unforeseen (force majeure) circumstances beyond the control of the Seller. 

6.6. The Order is considered completed by the Seller at the time of its actual transfer to the Buyer by an employee of the Seller's store with the execution of the relevant documents (express invoice, printout of a receipt) as well as when the Order is transferred to the Carrier 

6.7. In order to avoid cases of fraud, as well as to fulfill the obligations assumed by the Seller upon delivery of the Order, the person delivering the Order has the right to request a document proving the identity of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. 

6.8. The ownership of the Goods and the associated risks are transferred from the Seller to the Buyer at the time the goods are handed over to the Buyer by the carrier or at the time the goods are handed over to the Seller's store. 

6.9.The transfer of ownership of the goods is confirmed by a document issued by the Seller (consignment note, fiscal receipt, receipt, etc.). 

6.10. When accepting the Order from the courier / at the carrier's office, the Recipient is obliged to inspect the delivered Goods and check it for compliance with the declared quality, assortment and completeness of the Goods, as well as check the expiration date of the delivered Goods and the integrity of the packaging. In the absence of claims to the delivered Goods, the Recipient signs the bill of lading or any similar document that confirms the fact of delivery and receipt of the goods by the Buyer. The signature in the delivery documents indicates that no claims to the Goods have been made by the Recipient and the Seller has fully and duly fulfilled his obligation to transfer the Goods. 

7. Return of goods 

7.1. The Buyer has the right to refuse the Goods received and terminate the Sale and Purchase Agreement within 14 calendar days from the date of receipt of the Goods, excluding the day of purchase, with the exception of the Goods that cannot be exchanged and / or returned in accordance with clause 7.2. of this Agreement. 

7.2. The goods cannot be returned in such cases: 

 - the goods cannot be returned in accordance with Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No.M 172 (photographic films, photographic plates, photographic paper, corsetry goods, perfumery and cosmetic products, feather and down products, soft toys for children, inflatable rubber toys, toothbrushes, mouthpieces, shaving apparatus, shaving brushes, combs, combs and brushes massage, mutes (for wind musical instruments), violin chins, gloves, fabrics, tulle and lace fabrics, carpets for one meter, underwear, bed linen, hosiery, aerosol products, products for newborns (diapers, nipples, feeding bottles and the like), manicure, pedicure tools (scissors, nail files, etc.), jewelry made of precious metals, precious stones, organogenic precious stones and semi-precious stones). In case of changes or additions to the said Resolution, this paragraph does not require adjustment or addition, and the parties are guided by the norms of the current legislation of Ukraine; 

 - the integrity of the individual packaging is violated; 

 - there are traces of use on the product; 

 - 14 days have passed since the purchase of the product; 

 - the integrity of the labels has been violated; 

 - the consumer qualities of the product are not saved; 

 - the presentation of the product is not saved; 

 - the warranty period of the product has expired. 

7.3. The Seller, when placing the Buyer's order for shipment, encloses a return application form in the shipment. In this case, the application indicates the goods that can be returned as good quality goods, or in the absence of such information in the application, the buyer himself indicates the name of the goods that are to be returned. Goods that cannot be returned in accordance with Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994, are not indicated in the application. 

7.4. The buyer is obliged to complete all fields of the return application (return form). Any additions (indication of additional goods that are returned and not indicated by the Seller in the return application; and in the case of the buyer entering the name of the goods on his own - entering the goods that cannot be returned) in the application are prohibited, and if they are available, the return will not be accepted. { {1}} 

7.5. When returning the Goods supplied in individual packaging (manufacturer's packaging), the Buyer is obliged to pack such Goods additionally, preserving the appearance of the Goods in individual packaging. The Seller has the right to refuse to accept the returned Goods if it was packed improperly, as a result of which traces and / or damage (including those arising during its transportation (scratches, bruises, marking, additional fixing the cargo and / or accompanying documents with tape, etc.) - as a Product, the presentation of which is not retained by the Buyer. 

7.6.If, together with the Goods, the Buyer was provided with a technical passport, warranty card or other document, the Buyer's claims are considered by the Seller only subject to the provision of these documents. 

7.7. In the event that the Buyer returns the goods in an improper configuration (obligatory documents are not attached), the return by the Seller is not accepted and is returned to the Buyer. In this case, when the correct completeness of the return is formed, the Buyer can re-send the goods for return to the Seller. 

7.8. The returned goods with a completed application for the return of goods, a fiscal check (consignment note) must be sent by the Buyer or by mail to the following address: Kharkiv region, Kharkiv, st. Chernyshevskaya 7, office 2, or from the department of the courier service "New Mail", specifying the recipient MN Ageeva. Tel. +380951770200, delivery address: Kharkov region, Kharkov, st. Chernyshevskaya, 1, branch number 22. 

7.9. Return of good quality Goods: 

7.9.1. Return of the Goods of good quality is possible if the goods have not been used, their presentation, consumer properties, seals, labels have been preserved, and the payment document issued to the Buyer along with the sold goods has been saved. 

7.9. 2. If the Buyer refuses the Goods and the conditions of clause 7.5.1 are met. The Seller returns to him the cost of the returned Goods within 30 days from the date of receipt of the returned Goods at the Seller's warehouse together with the return application completed by the Buyer.Refunds of the cost of the Goods are carried out exclusively to the person specified in the Order for the Goods, provided that such person provides a copy of his (her) national passport, identification code and a receipt for payment of the Goods for which the funds are returned. If the Buyer specified incorrect data in the Order or did not provide all the documents listed above for a refund, the Seller reserves the right to refuse such a Buyer a refund. 

7.9.3. If, at the time of the Buyer's request, a similar product is not on sale from the Seller, the Buyer has the right to refuse to execute this Agreement and demand the return of the amount paid for the specified Product. The Seller is obliged to return the amount paid for the returned goods within 30 days from the date of return of the Goods. 

7.10. Return of goods of inadequate quality: 

7.10.1. A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities. The received Product must correspond to the description on the Site. The difference in design or decoration elements, colors from those stated in the description on the Site is not a sign of inadequate quality of the Product and / or the impossibility of using it for its intended purpose. 

7.10.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Recipient at the time of delivery of the Goods. 

7.10.3. After receiving the Order, claims for external defects of the goods, their quantity, completeness and presentation are not accepted and cannot be the basis for returning the goods. 

7.10.4. Claims for the return of the amount of money paid for the goods are subject to satisfaction within 30 days from the date of submission of the corresponding request (Art. 13, Clause 4, Art. 12 of the Law of Ukraine "On Protection of Consumer Rights"). 

7.11. Sending goods upon return is carried out at the expense of the Buyer. 

7.12. The Buyer is deemed to have been informed that in case of non-compliance with the requirements regarding the registration of the return of the goods and as a result of this non-acceptance of the goods for return by the Seller, the Seller is not responsible for the safety and return of the goods by the carrier to the Buyer. 

At the same time, the Seller guarantees that refusal to accept the goods will notify the Buyer within 2 (two) business days according to the details specified by the Buyer when registering on the website or placing an order without registration. 

7.13. Refunds are made by returning the cost of the paid Goods by postal order or by transferring to a bank card (the card must be issued on the territory of Ukraine; the currency of the card is hryvnia). The method must be indicated in the appropriate field of the application for the return of the Goods. 

8. Warranty obligations 

8.1. The warranty period for the Goods is established by the manufacturer and is indicated on the label or tag. 

8.2.The Seller is not responsible for the defects of the Goods if they arose after its transfer to the Buyer due to the Buyer's violation of the rules for using or storing the goods, actions of third parties or force majeure. 

9. Responsibility 

9.1. The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods purchased in the online store. 

9.2. The Buyer is fully responsible for the provision of incorrect information, which entailed the impossibility of the Seller's proper performance of its obligations to the Buyer. 

9.3. The Seller does not bear any responsibility for the statements and opinions of the Visitors / Buyers of the Site, left as comments or reviews. 

9.4. The Seller is not responsible for any damage, loss or expense (real or possible) arising from this Site, its use or inability to use it. 

9.5. The Seller is not responsible for the loss by the User / Buyer of the ability to access his account - the account on the Site (loss of login, password, other information). 

9.6. For the purposes of the foregoing, the Buyer reserves the right to delete the information posted on the Site and take technical and legal measures to terminate access to the Online Store of Users / Buyers who create problems in the use of the Online Store by other Visitors / Buyers, or Visitors / Buyers who violate the requirements of the Agreement . 

9.7.The seller is not responsible for: 

 - delays or failures in the process of performing an operation caused by force majeure, as well as any case of malfunctions in telecommunications, computer, electrical and other related systems; {{1} } 

 - actions of transfer systems, banks, payment systems and for delays associated with their work; 

 - proper functioning of the Site if the Visitor / Buyer does not have the necessary technical means for its use, and also has no obligation to provide users with such means. 

9.8. The Seller is not responsible for the safety of the goods returned by the Buyer and not delivered to the Seller by the carrier. 

9.9. The Seller is not responsible for the goods not accepted by the Seller for return from the carrier due to the Buyer's failure to comply with the terms of this Agreement. 

10. Confidentiality and information protection 

10.1. The personal data of the User / Buyer is processed in accordance with the Law of Ukraine dated June 01, 2010 No. 2297-VI "On the protection of personal data." 

10.2. Buyers' personal data is stored in the Seller's database at Personal data is collected solely for the purpose of complying with the requirements in the field of tax relations, accounting relations and advertising relations. 

10.3. By providing his personal data when registering on the Site, the User agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller. 

10.4. The Seller uses the personal data of the User / Buyer: 

to register the User on the Site; 

to fulfill his obligations to the User / Buyer; 

to evaluate and analyze the work of the Site and marketing companies; 

to determine the winner in promotions conducted by the Seller. 

For advertising companies on partner sites; 

10.5. The Seller has the right to send informational messages, including advertising messages, to the e-mail and mobile phone of the User / Buyer with his consent. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal. Service messages informing the User / Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User / Buyer. 

10.6. The seller receives information about the ip-address of the website visitor. This information is not used to identify the visitor. 

10.7. The Seller is not responsible for the information provided by the User / Buyer on the Site in a public form. 

10.8. The Seller has the right to record telephone conversations with the User / Buyer. At the same time, the Seller undertakes: to prevent attempts of unauthorized access to information received during telephone conversations and / or its transfer to third parties not directly related to the execution of Orders, in accordance with the Law of Ukraine dated 02.10.1992 No. 2657-XII "On information. ”

11. Duration of the Public Offer 

11.1.This Public Offer comes into force from the moment it is accepted by the Site Visitor / Buyer and is valid until the acceptance of the Public Offer is withdrawn. 

12. Additional Terms 

12.1. The Seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties. 

12.2. The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The technical service of the Seller has the right to periodically carry out the necessary preventive or other work with or without prior notice to the Buyers. 

12.3. The provisions of Ukrainian legislation apply to the relationship between the User / Buyer and the Seller. 

12.4. In the event of any questions and claims from the User / Buyer, he must contact the Seller by phone or in any other accessible way. The parties will try to resolve all disputes that arise through negotiations, if an agreement is not reached, the dispute will be referred to the court in accordance with the current legislation of Ukraine. 

12.5. The recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions. 

General structure, as well as software, texts, animated and still images, phonograms, scientific and technical information, drawings , graphics and any other elements that are an integral part of this website, are in the exclusive use of FOP Ageeva M.N. and any use without permission is prohibited 


delivery, advertising services) has the right to place on its pages links to the sites of the Partners, which are owned or maintained by third parties. When you go to such sites and use them, you must read and agree to the terms of use of these web resources before using them. By using the web resource, you confirm and agree that does not exercise control over the content of such sites and does not bear any responsibility for the content of publications posted on these web resources.